Customer service

Contact

Dutch Art Explosion is happy to help you! It is possible that we have already answered your question on the FAQ page. If your question is not listed here, you can contact us by phone on weekdays between 8:00 am and 5:00 pm or fill in the contact from.

 

Questions? Contact us:

Phone number: 085-004 3060

E-mail address: [email protected]

 

Opening hours:

Monday - Friday: 8:00 am - 5:00 pm

 

Address:

Hoogven 14a

5469 EM, Erp

The Netherlands

1 generally
1.1 Is dibond suitable for outside or in the bathroom?
No, unfortunately dibond is not suitable for this.

Would you like to hang a dibond panel outside or in the bathroom? Then it is possible that we apply a coating on the artwork, so that it can withstand moisture.

If you are interested in this you can contact us!
1.2 attach hanging system
When attaching the hanging plates, there is a difference in the material you have chosen.
 
Dibond:
- Remove the foil on the back that is attached to the panel.
- Clean the panel with the alcohol wipes supplied with it.
- Stick the pictures at an equal distance from each other.
- Press the plates firmly so that it sits firmly on the panel.
- Leave the panel for 24 hours before hanging it up. This ensures that the panel is firmly attached to the mounting plates.
 
Plexiglass:

- Clean the panel with the alcohol wipes supplied with it.

- Screw the blind hanging system together. By means of the supplied corners.

- On the back you mark where the hanging system should be. This is 10cm from each side.

- Stick the hanging system on the marked line.

- Press the blind suspension system firmly so that it sits firmly on the panel.

- Leave the panel for 24 hours before hanging it up. This ensures that the panel is firmly attached to the suspension system.

 

Dibond + epoxy:

- Clean the panel with the alcohol wipes supplied with it.

- Screw the blind hanging system together. By means of the supplied corners.

- On the back you mark where the hanging system should be. This is 10cm from each side.

- Stick the hanging system on the marked line.

- Press the blind suspension system firmly so that it sits firmly on the panel.

- Leave the panel for 24 hours before hanging it up. This ensures that the panel is firmly attached to the suspension system.



1.3 What is the delivery time?

If you order before 3 pm, the delivery time is 5 days (this only applies within Europe). If you order something and it has to be shipped outside Europe, the delivery time is longer. The exact delivery time is not yet known (contact us for more information). After sending your package you will receive a Track & Trace code with which you can track the package (this applies both within and outside Europe).

1.4 Is it possible to return?

Returns are generally not possible.

Of course there are exceptions:
- If the product is damaged on delivery, please contact us immediately.
- Was the wrong product delivered? Please contact us so we can fix it.
- Is there something wrong? Please contact us.

1.5 Is it possible to personalize an artwork?

Yes, it is possible to personalize a work of art. On the website you will find the heading "Cutstom made". Here you will find all information about personalizing a work of art.